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Exactly right. They were trying to help, and by the looks were happy to replace if it didn't work.
They also sent you an unsolicited email to see if there were problems with your order. I call that good customer service.
Aside from that what you posted is a slight over-reaction IMHO
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Troponin Athlete
"My methods arent for the weekend quarterback and they sure arent for the beginning lifter, they never have and never will be. This is for hardcore bodybuilders ONLY, lets get that straight right here and now" - the Kayser Soze of bodybuilding
My wife holds bands tied around the head board...then I pull on her hips. It still doesn't work well but I like the view - Future 6 October 2008
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