BB.com’s Arrogance will be their demise

KnowNothingGuy · 08-12-2008, 12:13 PM

So I had to order a few things from bb.com because they were the only one that carried the items online. After I order I get an email from the “CEO” asking me if I had a problem with my last order back in January. So I reply to the email with the problems I had in the products I received in January.

I then get the following message back:

Hello,

I do understand the inconvenience of receiving what appears to be a faulty product. To simplify this problem, you may want to first check if it can be resolved. On my personal shakers, I notice they leak if the lid is not screwed on the correct way. I would suggest to attempt to tighten the lid down in the standard way. At this point it may leak, if you can get about another 1/4 - 1/2 inch of a turn, typically this problem will be resolved. To get it tighter, firmly squeeze the lip of the cup right below where the edge of the lid is. Please let us know if that resolves the issues, if it does we can help you replace the shaker.

Thank You!

Yes, I got out of grade school yesterday and need to be told how to “correctly” screw on a lid to a shaker cup.

It would appear that the Arrogance of the site is now starting to spill over into the staff that works there. I am starting to think that bb.com is the worst thing that has happened to bodybuilding. I know they are doing nothing to help fight the notion that bodybuilder are Arrogant pricks.

I am thankful that most of the people on IM.com and TP are completely opposite of that. I understand having confidence in what you know however thinking your “God’s give to the world” is just wrong.

milkstud · 08-12-2008, 04:54 PM

If you consider what most of their customers are like, that email was warranted:P

HYPNOSIS 247 · 08-13-2008, 01:07 AM

LOL, I was thinking the same thing.

**SuperD** · 08-13-2008, 01:46 AM

Their email was friendly and courteous. You're overreacting.

Tight Five · 08-13-2008, 03:42 AM

Exactly right. They were trying to help, and by the looks were happy to replace if it didn't work.

They also sent you an unsolicited email to see if there were problems with your order. I call that good customer service.

Aside from that what you posted is a slight over-reaction IMHO

KnowNothingGuy · 08-13-2008, 08:23 AM

Oh I did not mitten that I got 3 emails from this company, regarding the same order, instructing me on how to correctly screw on the shaker lid.

TightFive the original email from the CEO was solicitation. First part was a question then the rest of the email was the stating that I could get 10% off if I order by such and such date. I do not mind them giving me an incentive to reorder by a certain date but I got another email about my current order be shipped and it had another solicitation attached to it for one of the products they sell which I find a nuisance. Personally I think it is a good idea to keep your customer informed of the ordering process but the constant ad emails are a bit much.

I guess you all are more generous the I. Maybe I just expect too much but what happened to the customer is always right??

I did get a response when I sent the message back saying I wasn't happy about their approach. They did not apologize at all instead the manager boosted about how their business is doing very well etc etc etc.

Tight Five · 08-13-2008, 09:24 AM

I'll give you a tip, their supplement business is doing very well. Thats why someone recently bought them out for an astronomical price.

I don't know exactly what the customer is always supposed to be right about in this thread

KnowNothingGuy · 08-13-2008, 09:40 AM

Quote:

Originally Posted by Tight Five

I'll give you a tip, their supplement business is doing very well. Thats why someone recently bought them out for an astronomical price.

I don't know exactly what the customer is always supposed to be right about in this thread

I think thier success for thier supplement business is due to good marketing and good pricing. Not sure if it was because of good customer service. Them being bought out explains why I get so much junk email from them now.

LayinLo · 08-13-2008, 10:29 AM

I don't use bb.com anymore. If TP doesn't have it (you probably don't need it), I just use www.prosource.net.

ddubb9965 · 08-13-2008, 10:44 AM

Quote:

Originally Posted by KnowNothingGuy

Oh I didn't mitchen that the email instructing me on how to screw on the shaker lid on correctly was the 3 one I got from this company regarding the same order. That's right not one did I get told to make sure the lid was screw on correctly but I had to be told 3 separate times but three different people.

Five the orgial email from the CEO was solicitation. First part was a question then the rest of the email was the startard 10% off if I order by such and such date. Which I am ok with however I got another email about my order be shipped and it had another solicitation attached to it for one of the products they sell. Personally I think it is a good idea to keep your customer informated of the ordering process but the constant ad emails are a bit insane.

I guess you all are more genersous the I. Maybe I just expect too much but what ever happen to the customer is always right??

I did get a response when I sent the message back saying I wasn't happy about thier approuch. Did the response appoligize?? Nope, the manager that responed went on to bost about how thier bussiness is doing so well etc etc etc.

Quote:

Originally Posted by KnowNothingGuy

Yes, I got out of grade school yesterday and need to be told how to “correctly” screw on a lid to a shaker cup.

Perhaps you should return to grade school and try again.

I'm not one to pick on someone's grammar/spelling/punctuation, because i know i personally do not type perfectly. However, if your response emails to the 'CEO' looked anything like the above quoted post, i don't blame them for giving you step by step, condescending/patronizing instructions on how to screw the lid onto a shaker cup. I'm not trying to flame you here, just think a spell check/ once over of all your posts couldn't hurt.

KnowNothingGuy · 08-13-2008, 11:45 AM

Quote:

Originally Posted by ddubb9965

Perhaps you should return to grade school and try again.

I'm not one to pick on someone's grammar/spelling/punctuation, because i know i personally do not type perfectly. However, if your response emails to the 'CEO' looked anything like the above quoted post, i don't blame them for giving you step by step, condescending/patronizing instructions on how to screw the lid onto a shaker cup. I'm not trying to flame you here, just think a spell check/ once over of all your posts couldn't hurt.

LOL

Ya, that post was really bad. However, I do make sure I read and reread my emails before sending them to people I do not know. My response was to the point and professional.

v1hyp · 09-06-2008, 03:04 PM

Look, I get my stuff from BB.C all the time and have had no problem with them. So, WTF does "just look at there customers" means. I think there a lot of folks in here who have very high opinions of them self and looking at there pics, maybe they should re-think that. I didn't know that they were bought out, hope that doesn't cause there prices to go up.

Future · 09-06-2008, 04:31 PM

I have had all good reports from ordering from BB.com so I cant relate. I actually like them as a supplement retailer etc.

evilive138 · 09-12-2008, 11:08 PM

Quote:

Originally Posted by Future

I have had all good reports from ordering from BB.com so I cant relate. I actually like them as a supplement retailer etc.

Same.

rockhaxor · 09-14-2008, 05:48 PM

Never had any issues with them so I can't complain. BTW I have ordered from them off and on for the past three years.

08-12-2008, 12:13 PM	#1
KnowNothingGuy Light-heavyweight Member Join Date: Jul 2006 Location: Washington, DC Posts: 854	BB.com’s Arrogance will be their demise So I had to order a few things from bb.com because they were the only one that carried the items online. After I order I get an email from the “CEO” asking me if I had a problem with my last order back in January. So I reply to the email with the problems I had in the products I received in January. I then get the following message back: Hello, I do understand the inconvenience of receiving what appears to be a faulty product. To simplify this problem, you may want to first check if it can be resolved. On my personal shakers, I notice they leak if the lid is not screwed on the correct way. I would suggest to attempt to tighten the lid down in the standard way. At this point it may leak, if you can get about another 1/4 - 1/2 inch of a turn, typically this problem will be resolved. To get it tighter, firmly squeeze the lip of the cup right below where the edge of the lid is. Please let us know if that resolves the issues, if it does we can help you replace the shaker. Thank You! Yes, I got out of grade school yesterday and need to be told how to “correctly” screw on a lid to a shaker cup. It would appear that the Arrogance of the site is now starting to spill over into the staff that works there. I am starting to think that bb.com is the worst thing that has happened to bodybuilding. I know they are doing nothing to help fight the notion that bodybuilder are Arrogant pricks. I am thankful that most of the people on IM.com and TP are completely opposite of that. I understand having confidence in what you know however thinking your “God’s give to the world” is just wrong. __________________

08-12-2008, 04:54 PM	#2
milkstud Light-heavyweight Member Join Date: Nov 2007 Location: Redding, CA AND Salina, KS Posts: 1,274	If you consider what most of their customers are like, that email was warranted:P __________________ I'm a POOR COLLEGE STUDENT and you need protein, SO DO IT!!!Use my discount code kyb999 at www.trueprotein.com to get 5% off the top protein avaliable. 10% off if you order 16lbs or more!! Re: Smith Machines: "shit all over them and make their frames tremble when you approach"- Sanatus My Journal: http://www.intensemuscle.com/27817-m...ournal-16.html

08-13-2008, 01:07 AM	#3
HYPNOSIS 247 Lightweight Member Join Date: Aug 2007 Location: BFE Posts: 290	LOL, I was thinking the same thing. __________________ "Learning knowledge is an integral part of enlightenment because the more that you learn, the greater your paradigms of thoughts can be so you are not ignorant about the mechanism that you inhabit" -Ramtha

08-13-2008, 01:46 AM	#4
SuperD Moderator/DC Q & A Member Join Date: Jul 2006 Posts: 1,886	Their email was friendly and courteous. You're overreacting. __________________ <NOT QUITE READY FOR DC EITHER

08-13-2008, 03:42 AM	#5
Tight Five Heavyweight Member Join Date: Dec 2007 Location: Canberra, Australia Posts: 1,495	Exactly right. They were trying to help, and by the looks were happy to replace if it didn't work. They also sent you an unsolicited email to see if there were problems with your order. I call that good customer service. Aside from that what you posted is a slight over-reaction IMHO __________________ Troponin Athlete "My methods arent for the weekend quarterback and they sure arent for the beginning lifter, they never have and never will be. This is for hardcore bodybuilders ONLY, lets get that straight right here and now" - the Kayser Soze of bodybuilding My wife holds bands tied around the head board...then I pull on her hips. It still doesn't work well but I like the view - Future 6 October 2008

08-13-2008, 08:23 AM	#6
KnowNothingGuy Light-heavyweight Member Join Date: Jul 2006 Location: Washington, DC Posts: 854	Oh I did not mitten that I got 3 emails from this company, regarding the same order, instructing me on how to correctly screw on the shaker lid. TightFive the original email from the CEO was solicitation. First part was a question then the rest of the email was the stating that I could get 10% off if I order by such and such date. I do not mind them giving me an incentive to reorder by a certain date but I got another email about my current order be shipped and it had another solicitation attached to it for one of the products they sell which I find a nuisance. Personally I think it is a good idea to keep your customer informed of the ordering process but the constant ad emails are a bit much. I guess you all are more generous the I. Maybe I just expect too much but what happened to the customer is always right?? I did get a response when I sent the message back saying I wasn't happy about their approach. They did not apologize at all instead the manager boosted about how their business is doing very well etc etc etc. __________________ Last edited by KnowNothingGuy : 08-13-2008 at 11:57 AM. Reason: Spelling and Grammar Check

08-13-2008, 09:24 AM	#7
Tight Five Heavyweight Member Join Date: Dec 2007 Location: Canberra, Australia Posts: 1,495	I'll give you a tip, their supplement business is doing very well. Thats why someone recently bought them out for an astronomical price. I don't know exactly what the customer is always supposed to be right about in this thread __________________ Troponin Athlete "My methods arent for the weekend quarterback and they sure arent for the beginning lifter, they never have and never will be. This is for hardcore bodybuilders ONLY, lets get that straight right here and now" - the Kayser Soze of bodybuilding My wife holds bands tied around the head board...then I pull on her hips. It still doesn't work well but I like the view - Future 6 October 2008

08-13-2008, 10:29 AM	#9
LayinLo New Member Join Date: Jul 2008 Location: USA Posts: 35	I don't use bb.com anymore. If TP doesn't have it (you probably don't need it), I just use www.prosource.net.

09-06-2008, 03:04 PM	#12
v1hyp Lightweight Member Join Date: Aug 2008 Location: Germany (U.S. Military) Posts: 422	Look, I get my stuff from BB.C all the time and have had no problem with them. So, WTF does "just look at there customers" means. I think there a lot of folks in here who have very high opinions of them self and looking at there pics, maybe they should re-think that. I didn't know that they were bought out, hope that doesn't cause there prices to go up.

09-06-2008, 04:31 PM	#13
Future Super-heavyweight Member Join Date: May 2004 Posts: 5,478	I have had all good reports from ordering from BB.com so I cant relate. I actually like them as a supplement retailer etc. __________________ Team Skip Client

09-14-2008, 05:48 PM	#15
rockhaxor Bantamweight Member Join Date: Jun 2008 Location: Florida Posts: 113	Never had any issues with them so I can't complain. BTW I have ordered from them off and on for the past three years. __________________ Rock On! Rock Hard!

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